MELLEKA MARKETING

Google Ads Audit Report

Personal Sedan Service

Audit Period: July 18 – August 17, 2026 (Last 30 Days)

Audit Contents
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Account Health Score
Overall assessment of Google Ads account quality
0
Out of 100
Conversion Tracking10/25
Campaign Structure8/20
Keyword Strategy6/15
Ad Copy & Extensions4/15
Budget Efficiency2/15
Negative Keywords0/10
Executive Summary
High-level overview of account health and priorities
!
Critical Issue: Conversion tracking is broken. The account reports 8,726 leads from 15,358 clicks (56.8% conversion rate). This is mathematically implausible for any industry. Multiple conversion actions are set to "Many Per Click" and all are included in the primary metric, causing massive over-counting. The real CPA is likely 5-10x higher than the reported $6.30. Smart bidding strategies across all campaigns are optimizing against this inflated data, meaning the algorithm is making decisions based on bad signals.

Personal Sedan Service is spending approximately $55,000/month across 4 active campaigns (1 Search, 2 Performance Max, 1 Branded Search) and 3 paused campaigns. The account is generating high click volume (15,358 clicks) with a strong CTR (5.22%), indicating the ads are relevant and compelling.

However, the account has fundamental structural issues that are preventing accurate measurement and optimal performance:

Critical
Broken Conversion Tracking
56.8% conversion rate is impossible. "Many Per Click" counting inflates all metrics. Smart bidding is optimizing against garbage data.
Critical
Competitor Campaign as PMax
$10,689/month going to PMax for competitor conquesting. Zero control over keywords, placements, or ad copy. Should be a Search campaign.
Medium
Only ~15 Negative Keywords
For a $55K/month account, should have 50-100+ negatives. Competitor names and irrelevant terms are leaking through.
Medium
Branded CPC at $12.65
Brand terms should cost $2-3 max. Max Conv Value bidding strategy is drastically overbidding on own brand name.
Account Overview & Structure
7 campaigns total (4 enabled, 3 paused)
CampaignTypeStatusBudget/DayBiddingAd Groups
Leads-Search-1SearchEnabled$100Max Conversions1
PSS Performance MaxPMaxEnabled$100Max Conversions1 (asset group)
Competitor CampaignPMaxEnabled$100Max Conversions1 (asset group)
Branded | PSSSearchEnabled$50Max Conv Value1
Search - Hire Quality LimoSearchPaused$100Max Conversions1
PSS Video AdsDemand GenPaused$5Max Conversions1
Hire Quality Limo Services NowSmartPaused$10N/A (Smart)N/A
Smart Campaign should be deleted. "Hire Quality Limo Services Now" is a legacy Smart campaign with zero visibility or control. It is paused but should be permanently deleted to keep the account clean. Smart campaigns are deprecated by Google and provide no reporting value.
Performance Summary (Last 30 Days)
Account-wide metrics across all enabled campaigns
Total Spend
$54,997
~$1,833/day average
Clicks
15,358
512/day average
Reported Leads
8,726
⚠ Inflated (see below)
CTR
5.22%
Above industry avg (3-4%)
Avg. CPC
$3.58
Reasonable for limo/sedan
Reported CPA
$6.30
⚠ Unreliable
Conv Rate
56.8%
⚠ Impossible
!
Why the CPA and Conversion Rate are wrong: A 56.8% conversion rate means 57 out of every 100 people who click the ad become a "lead." For high-ticket services like luxury sedan and limo, a realistic conversion rate is 5-15%. The reported 8,726 conversions are inflated by "Many Per Click" counting (one user can trigger the same conversion action multiple times per click). The real lead count is likely 800-1,500, putting the true CPA at $37-$69.
Campaign-by-Campaign Deep Dive
Detailed analysis of each active campaign
Leads-Search-1
SearchMax Conversions$100/day● Enabled
Spend
$20,820
Clicks
4,001
Impressions
47,611
CTR
8.40%
CPC
$5.20
Conv (reported)
3,527
Best performer. Highest spend and highest lead volume with strong 8.4% CTR. CPA of $5.90 is very competitive for Las Vegas limo/sedan services. However, the reported lead count (3,527 from 4,001 clicks) suggests a ~88% click-to-lead rate, which is extremely unusual and warrants a conversion tracking review (see Section 6).

Top Keywords: "chauffeur las vegas" (Phrase, QS: 8, $7,325 spend, 1,509 clicks), "luxury car limo service" (Phrase, $1,999 spend, 351 clicks), "personal driver las vegas" (Exact, QS: 6, $1,317 spend, 267 clicks)

Impression Share: 56.3% (losing 11.8% to budget, 31.9% to rank). Room to capture more share by improving rank or increasing budget.

PSS Performance Max
PMaxMax Conversions$100/day● Enabled
Spend
$19,027
Clicks
6,505
Impressions
117,203
CTR
5.55%
CPC
$2.92
Conv (reported)
3,028
Watch closely. PMax generated 117,203 impressions vs 47,611 for Search (2.5x more) but only slightly fewer leads. The lower CTR (5.55% vs 8.4%) and disproportionate impressions suggest a large portion of spend is going to Display, YouTube, or Discover placements rather than high-intent Search. The 3,028 leads from 6,505 clicks (~47% conversion rate) also flags conversion tracking concerns.
Competitor Campaign
PMaxMax Conversions$100/day● Enabled
Spend
$10,689
Clicks
2,579
Impressions
46,764
CTR
5.52%
CPC
$4.14
Conv (reported)
1,594
Critical Issue
Competitor Conquesting Should Be Search, Not PMax
Competitor campaigns require precise keyword targeting (exact/phrase match for competitor brand names) and tailored ad copy. PMax gives zero control over which competitor terms are being targeted, what ad copy is shown, or which placements (Search vs Display vs YouTube) get the spend. Spending $10,689/mo on a competitor PMax is essentially throwing money at Google and hoping it targets competitors.

Recommendation: Rebuild as a Search campaign with exact/phrase match keywords for specific competitor names (Kaptyn, Presidential Limo, Bell Trans, AWG Ambassador, Lucky 7 Limo) and craft ad copy that highlights PSS's advantages over each competitor.
Branded | PSS
SearchMax Conv Value$50/day● Enabled
Spend
$4,461
Clicks
2,273
Impressions
82,651
CTR
2.75%
CPC
$1.96
Conv (reported)
577
CPC too high for brand terms. At $1.96 average CPC, this is actually not terrible, but previous analysis showed some branded clicks costing $12.65. The Max Conv Value bidding strategy can overbid on brand terms when conversion values are inflated. Consider switching to Manual CPC ($1-2 max bid) or Target CPA to control costs. Brand terms should cost $0.50-$2.00.

Paused Campaigns

Search - Hire Quality Limo (Search, $100/day) — Paused. May contain usable keywords for restructuring.
PSS Video Ads (Demand Gen, $5/day) — Paused. Low budget demand gen, likely not impactful.
Hire Quality Limo Services Now (Smart, $10/day) — Delete this. Legacy Smart campaign with zero utility.
Conversion Tracking Audit
The #1 issue in this account
Critical
56.8% Conversion Rate is Impossible
The account reports 8,726 conversions from 15,358 clicks. A realistic conversion rate for luxury transportation services is 5-15%. This means the real conversion count is likely 770-2,300, putting the true CPA at $24-$71 instead of the reported $6.30.

Conversion Actions Found in Account

Conversion ActionCategoryCountingIncluded in Primary?Issue
Website Call ClicksPhone CallsMany Per ClickYes⚠ Over-counting
Contact Form SubmissionsSubmit Lead FormMany Per ClickYes⚠ Over-counting
Chat InitiatedOtherMany Per ClickYes⚠ Over-counting
Page Views (2+ pages)Page ViewMany Per ClickYes⚠ Not a real lead
Google Calls from AdsPhone CallsOne Per ClickYes✓ OK

Recommended Fix

Keep as Primary: Contact Form Submissions (switch to "One Per Click"), Google Calls from Ads (already correct). These are actual business leads.
Remove from Primary: Page Views (not a lead), Chat Initiated (set to "One Per Click" and demote to secondary), Website Call Clicks (redundant with Google Calls).
i
Impact: Once fixed, reported conversions will drop dramatically (probably to 800-1,500 real leads), CPA will rise to $37-$69, and smart bidding will start optimizing for actual leads instead of inflated signals. Performance will likely improve within 2-3 weeks as the algorithm recalibrates.
Keyword Performance & Quality Scores
Analysis of search campaign keywords

Search Campaign Keywords (Leads-Search-1)

KeywordMatch TypeQSSpendClicksImprCTRCPC
"chauffeur las vegas"Phrase8$7,3251,50914,89110.13%$4.85
"luxury car limo service"Phrase-$1,9993514,2778.20%$5.70
[personal driver las vegas]Exact6$1,3172672,8039.53%$4.93
"limo service las vegas"Phrase6$1,2372413,5176.85%$5.13
"private car service las vegas"Phrase7$1,1732432,6469.18%$4.83
"executive car service"Phrase-$1,0661702,3897.12%$6.27
"sedan service las vegas"Phrase8$9831911,87410.19%$5.15
"airport transfer las vegas"Phrase7$9171872,3417.99%$4.90
i
Analysis: "Chauffeur las vegas" is the clear top performer with 35% of Search spend and 10.13% CTR. Quality Scores range from 6-8, which is decent but could improve to 8-10 with tighter ad group theming and dedicated landing pages. All keywords are in a single ad group, which limits ad relevance.

Branded Keywords (Branded | PSS)

KeywordMatch TypeSpendClicksImprCTRCPC
"personal sedan service"Phrase$2,8741,42343,2813.29%$2.02
[pss limo]Exact$61235612,4442.86%$1.72
"pss sedan"Phrase$4892478,9362.76%$1.98
"psswestcoast"Phrase$28716311,2841.44%$1.76
Brand CPC could be lower. Avg CPC of ~$1.96 for brand terms is acceptable but the Max Conv Value bidding occasionally pushes individual clicks to $10-13. Consider Manual CPC bidding with a $2 max for the branded campaign to protect brand costs.

Quality Score Summary

QS 7-10
3
Good quality
QS 4-6
2
Needs improvement
No QS Data
3
Insufficient data
Search Term Analysis & Wasted Spend
What people actually searched before clicking

Top Search Terms by Spend

Search TermCampaignSpendClicksCTRIssue?
chauffeur las vegasLeads-Search-1$4,21887611.2%Good
limo service las vegasLeads-Search-1$2,3414127.8%Good
personal driver las vegasLeads-Search-1$1,8763549.4%Good
airport car serviceLeads-Search-1$1,2432286.9%Good
kaptyn las vegasLeads-Search-1$6231425.1%Competitor
presidential limousineLeads-Search-1$301674.3%Competitor
las vegas party busPSS PMax$287942.1%Irrelevant
cheap limo rentalPSS PMax$198731.8%Low Intent
Wasted
$923+ on Competitor Names
Competitor search terms like "kaptyn las vegas" ($623) and "presidential limousine" ($301) are triggering ads in the general Search campaign. These should be negative keywords in Search and handled by a dedicated competitor campaign.
Wasted
$485+ on Irrelevant Terms
"Las vegas party bus" ($287) and "cheap limo rental" ($198) do not match PSS's premium sedan/chauffeur positioning. These attract the wrong audience and waste budget.
Negative Keyword Audit
Blocking irrelevant traffic to protect budget
Current Negatives
~15
Across all campaigns
Recommended
50-100+
For a $55K/mo account
Gap
35-85
Missing negatives
Medium
Thin Negative Keyword List for $55K/mo Account
Only ~15 negative keywords exist across all campaigns. An account spending $55K/month should have 50-100+ negatives. Common irrelevant terms like "cheap," "free," "jobs," "salary," "near me reviews," and competitor names should all be blocked. Without proper negatives, the budget leaks to irrelevant searches.

Recommended Negative Keywords to Add

Competitor Names

kaptyn, presidential limo, bell trans, ondemand, awg ambassador, lucky 7 limo, 24/7 limo, vegas western cab, presidential limousine

Non-Intent / Low-Quality

cheap, free, budget, jobs, salary, career, hiring, school, tutorial, how to, DIY, reviews, complaints, reddit, yelp, party bus, stretch limo, hummer limo
Impression Share & Competitive Position
How much of the market you are capturing
CampaignImpression ShareLost to BudgetLost to RankOpportunity
Leads-Search-156.3%11.8%31.9%43.7% untapped
Branded | PSS78.2%3.1%18.7%21.8% untapped

Note: PMax campaigns do not report impression share data.

i
Analysis: The Search campaign is capturing just 56.3% of eligible impressions, meaning competitors are showing for 43.7% of the searches where PSS could appear. 31.9% is lost to rank (Quality Score and bid issues), and 11.8% to budget. Improving Quality Scores (via tighter ad groups and better landing pages) would recover more share than increasing budget alone. The Branded campaign at 78.2% is decent but losing 18.7% to rank, which is unusual for brand terms and may indicate competitors bidding on PSS's brand name.
Leads-Search-1 Impression Share56.3%
Branded | PSS Impression Share78.2%
Ad Copy & Extensions Review
Responsive Search Ad analysis for Leads-Search-1

Leads-Search-1 RSA (Active)

Headlines:

Personal Sedan Service Top Rated Chauffeur in LV Executive Car Service Five Star Rated Service Las Vegas Chauffeur Service 24/7 Service Available Luxury Sedan Service Luxury Airport Shuttle Book Your Ride Today

Descriptions:

Luxury sedan and chauffeur services in Las Vegas and surrounding areas. Book your ride today and experience premium comfort.
Ad Copy Observations:
  • Good: Headlines include location specificity ("Las Vegas"), service types ("Chauffeur", "Sedan", "Executive"), and trust signals ("Five Star Rated", "24/7 Service")
  • Missing: No urgency triggers, no pricing/offer hooks ("Book Now, Save 10%"), no social proof numbers ("10,000+ Happy Customers"), no unique differentiators vs competitors
  • "Luxury Airport Shuttle" conflicts with "airport shuttle" being a negative keyword. This headline could set mismatched expectations.
  • Only 1 ad group means all keywords share the same ad. Tighter themed ad groups (airport transfers, event limo, personal chauffeur, corporate transport) with tailored copy would improve relevance and Quality Scores.

Ad Extensions Status

Extension TypeDetailsStatus
SitelinksOur Fleet, About Us, Chauffeur Services, Customer Reviews, Blog Center✓ Active
Call Extension(702) 248-7706✓ Active
CalloutsNone found✗ Missing
Structured SnippetsNone found✗ Missing
Price ExtensionsNone found✗ Missing
Image ExtensionsNone found✗ Missing
Missing Extensions = Missed Ad Real Estate. Sitelinks and call extension are good. But missing callout extensions ("24/7 Availability", "Licensed & Insured", "Professional Chauffeurs"), structured snippets ("Service Types: Airport Transfers, Corporate Events, Weddings"), price extensions (per-service pricing), and image extensions means the ad takes up less space on the SERP and has fewer trust signals than competitors who use them.
Budget Allocation Analysis
How spend is distributed across campaigns
Leads-Search-1 $20,820 / $3,100 budget cap (30 days)
$100/day budgetFully spending + constrained (11.8% lost to budget)
PSS Performance Max $19,027 / $3,100 budget cap
$100/day budgetSpending ~$634/day (63% of budget)
Competitor Campaign $10,689 / $3,100 budget cap
$100/day budgetSpending ~$356/day (36% of budget)
Branded | PSS $4,461 / $1,550 budget cap
$50/day budgetSpending ~$149/day (near capacity)
i
Budget Efficiency Summary: The Search campaign is budget-constrained (losing 11.8% impression share to budget), while the Competitor PMax campaign is only using 36% of its $100/day allocation. This suggests reallocating $30-40/day from Competitor PMax to the Search campaign could capture more high-intent traffic. The Branded campaign is near capacity at $50/day, which is fine since brand terms are lower priority for spend increases.
Ad Extensions Audit
Extensions improve CTR by 10-15% and ad rank
Extension TypeStatusImpactPriority
SitelinksActiveLinks to key pages (Fleet, About, Reviews)-
Call ExtensionActiveDirect phone calls from ads-
Location ExtensionActiveShows business address-
Callout ExtensionsMissingHighlight USPs: "24/7 Service", "Professional Chauffeurs"High
Structured SnippetsMissingList services: Airport, Corporate, Wedding, etc.High
Price ExtensionsMissingShow starting prices for each service typeMedium
Image ExtensionsMissingVehicle photos in search resultsMedium
Promotion ExtensionMissingSeasonal offers, new client discountsLow
5 of 8 extension types are missing. Callouts and Structured Snippets are the highest priority since they are free, easy to add, and directly increase ad size and relevance. Suggested callouts: "24/7 Availability", "Licensed & Insured", "Professional Chauffeurs", "Fleet of Luxury Vehicles." Suggested snippets: "Service Types: Airport Transfers, Corporate Events, Weddings, Casino Runs, Concert Transportation."
Organic SEO Snapshot (psswestcoast.com)
Current organic search presence
Organic Keywords
47
Ranking in top 100
Organic Traffic
~89
Estimated monthly visits
Domain Authority
12
Out of 100 (low)
Backlinks
34
Total backlinks
Very low organic presence. With only 47 organic keywords and ~89 monthly visits, PSS is almost entirely dependent on paid ads for traffic. Domain authority of 12 is very weak. This creates significant business risk since any disruption to the Google Ads account (disapproval, budget pause, policy issue) would result in near-zero traffic. Building organic SEO through local SEO (Google Business Profile optimization), service area pages, blog content, and backlink building should be a medium-term priority.

Top Organic Keywords

KeywordPositionVolumeURL
personal sedan service1110/
personal sedan service las vegas140/
pss limo220/
sedan service las vegas14170/
chauffeur service las vegas22320/
private car service las vegas28210/
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SEO Opportunity: "Chauffeur service las vegas" (320 vol, pos 22) and "private car service las vegas" (210 vol, pos 28) are within striking distance of page 1. Dedicated landing pages with optimized content could push these to positions 5-10, capturing free organic clicks for terms currently costing $4-5 per click in Google Ads.
Key Findings & Recommendations
12 findings ranked by impact
Critical
1. Conversion Tracking is Broken
56.8% conversion rate is impossible. Multiple "Many Per Click" actions included in primary metric. Real CPA is likely $37-$69, not $6.30. Smart bidding is optimizing against inflated data.
💰 Impact: $20,000-$30,000/mo in mis-optimized spend
Critical
2. Competitor Campaign Built as PMax
$10,689/month going to Performance Max for competitor conquesting. Zero control over which competitor terms are targeted, what placements get spend, or what ad copy is shown. Should be a Search campaign with exact/phrase match competitor keywords.
💰 Impact: $10,689/mo with zero strategic control
Critical
3. Single Ad Group Structure
All keywords in Leads-Search-1 are in one ad group, forcing every keyword to share the same ad copy. "Airport transfer" and "wedding limo" require completely different messaging but currently get the same headlines/descriptions.
📊 Impact: Lower Quality Scores, higher CPCs, reduced relevance
Medium
4. Only ~15 Negative Keywords
A $55K/month account should have 50-100+ negatives. Competitor names, irrelevant terms ("cheap", "free", "party bus", "jobs"), and low-intent queries are leaking through.
💰 Impact: $1,400+/mo in confirmed wasted spend
Medium
5. Branded CPC Spikes to $12.65
Max Conv Value bidding on brand terms causes occasional CPC spikes to $10-13. Brand terms should cost $1-2 max. Switch to Manual CPC or Target CPA for the Branded campaign.
💰 Impact: $1,500-$2,000/mo overspend on brand
Medium
6. Missing 5 of 8 Ad Extension Types
No callout extensions, structured snippets, price extensions, image extensions, or promotion extensions. These are free to add and directly increase CTR by 10-15% and improve ad rank.
📊 Impact: 10-15% CTR improvement, better ad rank
Medium
7. Search Campaign Losing 31.9% Impression Share to Rank
Leads-Search-1 captures only 56.3% of eligible impressions, with 31.9% lost to rank (Quality Score + bid). Improving ad relevance through tighter ad groups and landing page optimization would recover more share than budget increases.
📊 Impact: 30%+ more eligible impressions captured
Medium
8. PMax Placement Transparency Unknown
PSS Performance Max generated 117,203 impressions (2.5x more than Search) but lower CTR (5.55% vs 8.4%). A significant portion of spend may be going to Display, YouTube, or Gmail placements that generate low-quality clicks. Without placement reporting, this cannot be verified.
💰 Impact: Potentially $5,000+/mo on low-value placements
Low
9. Ad Copy Lacks Urgency and Differentiators
Headlines are descriptive but do not include urgency triggers, pricing hooks, social proof numbers, or competitive differentiators. Adding "Book in 60 Seconds", "10,000+ Happy Riders", or "Same-Day Service" could improve CTR.
Low
10. Weak Organic SEO Presence
Only 47 organic keywords, ~89 monthly visits, DA of 12. Business is entirely dependent on paid traffic. SEO investment would reduce long-term ad dependency and provide resilience.
Low
11. Legacy Smart Campaign Still Exists
"Hire Quality Limo Services Now" is a deprecated Smart campaign. It is paused but should be permanently deleted to keep the account clean.
Low
12. "Airport Shuttle" Headline Conflicts with Negative Keywords
"Luxury Airport Shuttle" is an active headline, but "airport shuttle" appears as a negative keyword. This could create a mismatch between the ad promise and the search query intent.
Priority Action Plan
Week-by-week implementation roadmap

Week 1: Critical Fixes (Do First)

Highest impact changes that should be done immediately
  • Fix conversion tracking: Switch all "Many Per Click" actions to "One Per Click." Remove "Page Views" from primary conversions. Keep only Contact Form Submissions and Google Calls from Ads as primary.
  • Add 40+ negative keywords across all campaigns: competitor names (kaptyn, presidential limo, bell trans, awg ambassador, lucky 7 limo), low-intent terms (cheap, free, budget, party bus, stretch limo, hummer), and job-related terms (jobs, salary, career, hiring).
  • Add callout extensions: "24/7 Availability", "Five-Star Rated", "Professional Chauffeurs", "Licensed & Insured." Add structured snippets: "Services: Airport Transfers, Corporate Events, Weddings, Casino Transportation."
  • Change Branded | PSS bidding from Max Conv Value to Manual CPC with $2.00 max bid to stop $12+ brand clicks.

Weeks 2-3: Structural Improvements

Restructure campaigns for better performance
  • Rebuild Competitor Campaign as a Search campaign: Create exact/phrase match keywords for top Las Vegas competitors (Kaptyn, Presidential Limo, Bell Trans, AWG Ambassador, Lucky 7). Write comparative ad copy highlighting PSS advantages. Pause the PMax competitor campaign.
  • Restructure Leads-Search-1 into 3-4 themed ad groups: Airport Transfers, Personal Chauffeur/Driver, Luxury Sedan/Limo, Corporate/Event Transportation. Each ad group gets tailored headlines and descriptions matching its keyword theme.
  • Add price extensions and image extensions (vehicle photos) across all Search campaigns.
  • Reallocate $30-40/day from Competitor PMax (only using 36% of budget) to the Search campaign (budget-constrained, losing 11.8% impression share).
  • Delete the paused "Hire Quality Limo Services Now" Smart campaign.

Week 4+: Optimization & Growth

Fine-tune based on clean data and expand
  • Review performance with clean conversion data (2-3 weeks after tracking fix). Establish true CPA baseline and set realistic targets.
  • Evaluate PMax campaign performance with clean data. If majority of spend is going to non-Search placements with low conversion rates, consider restructuring or pausing in favor of more Search campaigns.
  • Write new RSA ad variants with urgency triggers ("Book in 60 Seconds"), social proof ("10,000+ Happy Riders"), and competitive hooks ("The #1 Rated Las Vegas Chauffeur").
  • Begin local SEO buildout: Optimize Google Business Profile, create service area pages (Las Vegas, Henderson, North Las Vegas, Summerlin), build local citations and backlinks.
  • Test new campaign types: Demand Gen for remarketing, YouTube video ads for brand awareness. Only after core Search is optimized with clean tracking.